Authors: George-Kellar: dbta.com

George Kellar is the chief operating officer for Opalis Software, responsible for managing daily operations across the company. Kellar has held executive positions at both public and private companies, including ASK Group/Ingres Corp. and Novadigm, a market leader in desktop and server configuration management that was acquired by HP in 2004. For more on Opalis, go to www.opalis.com.

Articles By George Kellar

IT Process Automation Enables IT to Provide Better Service

IT process automation (ITPA) has stepped into the spotlight as a hot commodity among IT professionals worldwide. With IT process automation, IT can deliver better services in support of business, allowing for increased business agility and service delivery. IT accomplishes these goals by delivering services to business faster and with fewer errors. The reasons for automating IT processes within the data center and across the IT ecosystem are numerous - increased productivity, reduced human error, elimination of repetitive manual efforts, and most importantly, reduction of IT management costs. The true driving force behind the increasing interest in IT process automation, however, is the business value that it provides.

Posted 15 Jul 2008 / July 2008 Issue