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Introducing Oracle Upgrade Advisors


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Over the past year, Oracle Support embarked on a strategic Transformation initiative to define and deploy a future state model for our business. The Lifecycle Upgrade Advisor project encapsulates this vision. The project focuses on increasing the value to you, our customers, by providing a service designed to guide you through your upgrade.

On July 1, 2010, Oracle Support deployed the first version of the Lifecycle Upgrade Advisor deliverables, which include the following components: the Upgrade Guided Pathway, Collaborative Support through a Community, Milestone Management, Health Status Monitoring and Reviews, Lifecycle Support, Exception Handling and Customer Adoption. Each product line within Oracle Support has identified two current upgrade paths to launch the initial service, build the content, share with you, our customers and evaluate success and overall benefit/value. These Upgrade Advisors are a significant milestone in our Oracle Support Transformation.
Oracle Support Upgrade Advisors [My Oracle Support Note ID 250.1]

Oracle Support is delighted to announce the availability of Oracle Upgrade Advisors within MyOracle Support.

What is an Upgrade Advisor?

Upgrade advisors are specially crafted dynamic documents that are intended to guide you through an upgrade lifecycle using step-by-step instructions. These are created by incorporating information from various sources, as well as best practices we have collected over numerous upgrades we have done ourselves.

Each upgrade advisor is specific to a particular upgrade path of a product or suite between specific versions.

Benefits of Using Upgrade Advisors

  • The richness and depth of information available presented in multimedia formats
  • Organized in a way that you can take maximum advantage of; per your lifecycle - what you need when you need it
  • Supported via Collaborative Support through a focused community - enabling shared experience with peers and Oracle experts

• Regularly updated

Upgrade Advisors

The following upgrade advisors are currently available. Please note that for each advisor there is a specific scope defined. If your environment does not match the listed conditions, please let us know so we can work on expanding our content. We are continuously working on additions to the list below.

Database Upgrade from 10.2 to 11.2
This document is intended to guide customers on the path to plan for and execute an upgrade their Oracle Database from Oracle Database 10g release 2 (10.2) to Oracle Database 11g release 2 (11.2). Guided paths for other versions will be made available at a later date. Customers wishing to upgrade from 9.2 to any later Database version (up to 11.2) may consult the 10g Upgrade Companion [ID 466181.1]. See document 251.1.

Fusion Middleware 11g - Oracle Forms and Reports
This document is intended to guide customers on the path to plan for and execute an upgrade their Oracle Application Server 10g installation of Forms and Reports to Oracle Fusion Middleware 11g. Currently this guided path only discusses the migration from Oracle Application Server 10g, however, transition from other older versions will be made available at a later date. See document 252.1.

Fusion Middleware 11g - Oracle Portal
This document is intended to guide customers on the path to plan for and execute an upgrade their Oracle Application Server 10g installation of Portal to Oracle Fusion Middleware 11g. Initially the guided path will only discuss the migration from Oracle Application Server 10g (10.1.4), however, transition from other older versions will be made available at a later date. See document 262.1.

JD Edwards OneWorld Xe to EnterpriseOne 9.0
This Upgrade Advisor guides you through the steps required to evaluate, plan and perform an upgrade of the EnterpriseOne code from OneWorld Xe to EnterpriseOne 9.0. NOTE: Other upgrade paths maybe published at a later date. If you are upgrading from any other release to 9.0 refer to JD Edwards Upgrade HOME Page [ID 745936.10] See document 254.1.

JD Edwards EnterpriseOne 8.11 SP1 to EnterpriseOne 9.0
This Upgrade Advisor guides you through the steps required to evaluate, plan and perform an upgrade of the EnterpriseOne code from 8.11 to 9.0. See document 263.1.

E-Business Suite Upgrade from 11.5.10.2 to 12.1.2
The first E-Business Suite Upgrade Advisors are now available with detailed information for the Tech Stack, the Financials modules and the HRMS HCM modules. Additional EBS Upgrade Advisors for Manufacturing will be made available shortly. These documents serve as a guide while you plan and execute an Oracle E-Business Suite upgrade from 11.5.10.2 to 12.1.2. It is highly recommended that you utilize all E-Business Suite Upgrade Advisors together when upgrading to ensure you have all the necessary information required to be successful. See documents Tech Stack (253.1), Financials (256.1) and HRMS HCM (257.1).

Peoplesoft PeopleTools upgrade from PT8.48/PT8.49 to PT8.50
This guided path covers the steps to be followed for evaluating, planning and executing the upgrade of Peoplesoft PeopleTools upgrade from PT8.48/PT8.49 to PT8.50. See document 255.1.

Peoplesoft FSCM upgrade from 8.9 to 9.1
This guided path covers the steps to be followed for evaluating, planning and executing the upgrade of Peoplesoft Enterprise Financials and Supply Chain Management (FSCM) Release 8.9 to Enterprise FSCM Release 9.1. Prior to starting your FSCM Upgrade, your PeopleTools version should be on 8.50. If you are upgrading Tools from 8.48/8.49 to 8.50, you can refer to the Upgrade Advisor for PeopleTools for more detailed information on the Tools Upgrade. See document 261.1.

PeopleSoft HCM upgrade from 8.9 MP1 to 9.1
This document is intended to guide customers on the path to plan for and execute an upgrade from PeopleSoft HCM 8.9 MP1 to 9.1. Guided paths for other versions will be made available at a later date. See document 260.1.

Siebel CRM Upgrade from 7.8.x or 8.0.x to Siebel 8.1.1.x
This upgrade advisor is intended to guide customers on the path to plan for and execute Siebel upgrade from Siebel 7.8.x or 8.0.x to Siebel CRM 8.1.1.x. See document 259.1.

If you have any questions regarding the Lifecycle Upgrade Advisors or the upgrade paths, please contact the appropriate Oracle Global Customer Advocate below:

For the United States and Canada, Dave Warhoe (david.warhoe@oracle.com)
For Europe, Middle East and Africa, Jose Sainz (jose.sainz@oracle.com)
For South America, Central America and Mexico, Andre Silveira (andre.silveira@oracle.com)
For Japan and the Asia Pacific, David Salmo (david.salmo@oracle.com)

Looking for Customer Candidates

We are looking for customers ready to step into a Pilot Lifecycle Support Services program with us on the Upgrade Advisors.

Do you believe your organization would use Upgrade Advisor and get benefit from the Guided Pathways in its current static format? Do you plan to upgrade to any of the Upgrade Paths shown in this article?

If yes, then please contact:
For Database upgrade, Yuriy Granat (yuriy.granat@oracle.com) or Monica Tucker (monica.tucker@oracle.com)
For E Business upgrade, Jamie Binkley (jamie.binkley@oracle.com) or Kristophe Hermans (kristophe.hermans@oracle.com)
For Middelware upgrade, Martin Moessel (martin.moessel@oracle.com)
For E1/JDE upgrade, Jon Green (john.green@oracle.com)
For Peoplesoft upgrade, MJ Dorsey (mary.june.dorsey@oracle.com) or Margaret Burry (margaret.burry@oracle.com)
For Siebel upgrade, MJ Dorsey (mary.june.dorsey@oracle.com) or Margaret Burry (margaret.burry@oracle.com)

Please send an e-mail confirmation to the above contacts for the product you are planning to upgrade, including the answers on the following criteria:

  • What is the Target Upgrade Pathway you are planning the upgrade for? (see available paths above)
  • When do you plan to start with the Upgrade?
  • What's the estimated duration of the project?
  • Are there implementers involved (if so, can you share their name?)
  • Would you be willing to use Projects in My Oracle Support if guidance were available?
  • Would you be willing to use Oracle Configuration Manager in My Oracle Support if guidance were available?

• Would you be willing to provide us with feedback on your experience using a guided pathway?


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