The Industry’s Best Support Policy Just Got Better

Bookmark and Share

We're listening. Based upon customer requests, Oracle has agreed to a two-year extension of Extended Support for Database 9.2 for the following platforms: Sun Solaris64 SPARC, Linux32, AIX32, HP-PA RISC, HP Tru64 and Windows3. The extended service will only include support for Severity 1 issues and will not include any new Critical Patch Updates (CPUs) or Patch Set Updates (PSUs).

This extension will be available from August 2010 through July 2012.

Now you have more time to optimize your existing infrastructure and can choose when to upgrade your database to Oracle future releases when the time is right for your business.

This announcement is in addition to Oracle's announcement at COLLABORATE 09 regarding Database 10gR2. Premier Support ends for Database 10gR2 in July of 2010; Oracle has waived the first year of Extended Support fee for the period August 2010 to July 2011.

Even more time to upgrade

Oracle's Lifetime Support puts you in control of your upgrade strategy. This flexible support policy makes it easier for you to plan and budget for Oracle's exclusive product upgrades allowing you to upgrade at the speed of your business. And with Oracle Lifetime Support, upgrades are always included at no additional charge beyond your annual support contract.

For more information on the Lifetime Support Policy click here.

We're focused on your success

Oracle Customer Services Support is focused on one thing: customer success. This announcement further demonstrates Oracle's commitment to protect and extend customer investments as part of its Applications Unlimited and Lifetime Support programs.

Begin Planning For Your Next Upgrade

For more information and to learn about the benefits of upgrading to the latest releases click here.

To discover the services available to help you achieve a smooth transition and well defined upgrade strategy for minimal business disruption click here.