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BMC Announces Cognitive Service Management Solution Built with IBM Watson Technology


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BMC is integrating AI technologies from IBM Watson into its IT Service Management solutions for the digital enterprise.

BMC is using IBM Watson Conversation and Discovery capabilities to enable service management teams to deliver a better service experience to employees across multi-cloud environments, using chatbots to simplify and enhance employee self-service. Watson technology is also being tapped to speed and increase the accuracy of ticket classification and resolution, enabling agents to spend less time on repetitive tasks so they are more productive, while also driving down the cost of service delivery.

“Traditional ITSM solutions face immense challenges and heightened expectations when delivering service in today’s multi-cloud environments,” said Nayaki Nayyar, president, Digital Service Management at BMC. “BMC addresses these complexities by combining the power of IBM Watson with our Cognitive Service Management solutions to deliver intelligent, conversational, and predictive service management experiences for the enterprise.” 

Cognitive Service Management is available today on BMC Innovation Suite, with updates planned for BMC Digital Workplace and Remedy Service Management Suite this quarter.

To learn more about BMC Cognitive Service Management, go to www.bmc.com/cognitive.


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