Oracle and CRM
Oracle had a slow start in the CRM arena but after the acquisition spree that saw it scoopup Siebel Systems, PeopleSoft and JD Edwards, it has a huge array of CRM offerings. Customers may be overwhelmed by the sheer number of offerings but they should not be worried about their product selection. Oracle, Dr. Kumar R. notes, has promised both to support its entire existing product line and provide an easy migration path to new products and services.
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