Frank Bucalo is an enterprise architect at CA Technologies and an ITIL service manager. He has over 20 years of experience, which includes providing database development, data architecture and defining database services for the financial services industry.
Articles by Frank Bucalo
One common challenge I have observed during ITIL service catalog implementations pertains to the handling of out-of-band requests. That is, how should one manage a request for a service that is not in the catalog?
Posted November 30, 2010