The key to understanding AI's current and future impact is its transformation of business processes. A widespread misconception is that AI systems, including advanced robotics and digital bots, will gradually replace humans in one industry after another. Self-driving vehicles, for example, will one day replace taxi, delivery, and truck drivers. That may be true for certain jobs, but what we've found in our research is that, although AI can be deployed to automate certain functions, the technology's greater power is in complementing and augmenting human capabilities.
Posted April 13, 2018