Today, the idea of picking up the phone to call a travel agent to plan out a vacation seems archaic. It used to be that everyone used a travel agent, but nowadays it's an occupation that caters mainly to the wealthy. Yet there was something about it that was uniquely valuable, something that the legions of vacation-planning websites and travel-booking apps—powered by oceans of data and cutting-edge algorithms—haven't been able to fully replicate.
Posted April 05, 2021