Product Spotlight: Empolis

Stefan Wess, CEO


Empolis Smart Cloud is the construction kit for intelligent CRM. Thanks to the modular software architecture of the Empolis Smart Cloud, you can integrate AI into your CRM system faster, more costeffectively and more reliably.

It turns a CRM into the everything-is-possible tool for service management. In order to solve technical problems, repair and maintenance information is primarily required. CRM systems, which are typically used to organize service cases, do not provide access to this information. For hotline employees and service technicians, this creates the need to constantly jump back and forth between different systems, resulting in wasted time, money and nerves. The Empolis Smart Cloud offers everything you need to integrate existing service information directly into your CRM.

Empolis Smart Cloud enables accessing all service documents from your CRM. View and open relevant service documents, comparable service cases or guided troubleshooting directly from the case or customer view of your CRM—without media discontinuity. Integration is possible not only with Salesforce, but with any other CRM system. In addition, other relevant data sources such as spare parts catalogs can be connected at any time via an API.