BMC Software, a provider of enterprise systems tools, announced the availability of the winter release of its cloud-based Remedyforce Service Desk solution, which includes new capabilities for service request management and the integration of social media and external sources. BMC Remedyforce Service Desk solution is intended to help organizations manage the "consumerization of IT" phenomenon. Through the capabilities of Salesforce Chatter, a leading enterprise social network, BMC Remedyforce Service Desk helps IT professionals interact with each other, and archives Chatter feeds and other sources in the solution's knowledge management system.
BMC Remedyforce Service Desk is built on Force.com, salesforce.com's social enterprise platform for building employee facing social apps, to deliver cloud scalability so BMC developers can extend the functionality in BMC Remedyforce.
For more information about BMC Software, visit www.bmc.com.