BMC is releasing a variety of updates driven by the need for IT and operations teams to achieve new levels of efficiency, accelerate responses, and improve business uptime.
The summer 2025 (25.3) release of BMC Helix for ServiceOps addresses these challenges and reduces operational costs with new enhancements for:
- AIOps: Delivering intelligent AI agents to improve business uptime and resilience
- Network management: Improving service reliability with software-defined networking (SDN) performance monitoring
- Service management: Boosting IT and employee productivity with agentic AI
The BMC Helix AIOps 25.3 release builds on the company’s vision for accelerating productivity in IT operations (ITOps) with AI-driven detection and response capabilities.
New and updated AI agents work together to gather and analyze data, facilitate collaboration, and drive faster decision-making during critical incident responses, the company said.
This release offers an orchestration layer that lets specialized AI agents work together and in tandem with ITOps teams.
BMC HelixGPT Best Action Planner is a multi-agent system that takes an organization’s unique data and processes into consideration when formulating an action plan for resolving an incident.
The system learns from an organization’s incident data, chat scripts, and root cause analysis (RCA). With its ability to understand and correlate service level objectives (SLOs), dependency graphs, and change logs, the system gives users the best remediation steps to fix a problem, along with relevant IT planning and optimization information.
When an incident arises, the system follows the same process as human site reliability engineers (SREs) or ITOps teams to diagnose and resolve it, calling domain-specific agents to process and make the best decisions based on logs, metrics, BMC Helix Service Management changes, and incidents from BMC Helix Service Management and third-party ITSM solutions.
For those on the front lines of incident response, identifying the right people to address an issue can be difficult. The BMC HelixGPT Ops Swarmer AI agent streamlines incident workflows by gathering relevant data, including that of third parties, across the BMC Helix platform to create a virtual war room in Microsoft Teams (Teams) that brings together stakeholders across the organization to quickly understand the situation and make faster decisions.
In this release, teams using BMC Helix AIOps can now use BMC HelixGPT Ops Swarmer in a Teams chat to surface real-time information about an incident. Everyone stays informed and up to date on the incident, without needing to manually create a timeline of incident activity or cascade information across the group using multiple tools.
In this release, BMC HelixGPT Vulnerability Resolver introduces three major enhancements to accelerate and strengthen customer vulnerability management processes:
- BMC HelixGPT InsightFinder: Now, teams can instantly generate custom dashboards simply by describing what they need to see.
- Risk heat map: Empower teams to quickly identify which services carry the highest risk.
- On-premises deployment: For organizations seeking more control, BMC HelixGPT Vulnerability Resolver and the Automation Console are now available for on-premises deployment as part of the BMC Helix AIOps containerized deployment.
With these advancements, BMC HelixGPT Vulnerability Resolver makes it easier than ever to visualize, prioritize, and act on vulnerabilities at scale with the flexibility to choose between SaaS or on-premises deployments, the company said.
In addition to the new agentic AI capabilities, the latest release adds Border Gateway Protocol (BGP) topology support in BMC Helix Discovery and BMC Helix AIOps to provide visibility into network devices and their connectivity.
Furthermore, the 25.3 release introduces three significant enhancements to broaden device coverage and deepen management capabilities such as Cisco ACI data monitoring, universal API poller, and device patching.
The BMC Helix 25.3 Service Management release brings powerful, new agentic AI enhancements that help service teams work smarter, respond faster, and deliver better outcomes across the enterprise.
“With this release, the service experience becomes more intuitive, knowledge more actionable, and compliance more achievable—whether you’re operating in the cloud or on-premises,” according to the company.
For more information about this news, visit www.bmc.com.