BMC Helix with IBM Watson Delivers Cognitive Insights for ITSM

BMC has expanded its partnership with IBM, building upon a cognitive collaboration introduced in 2017, through which AI technologies from IBM Watson were integrated into BMC Helix, BMC’s cognitive service management solution. 

The BMC Helix solution is expanding with the addition of an insight engine from IBM and additional clouds of choice, including the IBM Cloud.  

With the addition of an insight engine from IBM, BMC is extending the cognitive capabilities of the BMC Helix solution by delivering cognitive insights across structured and unstructured federated knowledge bases for customers and significantly improving their service experiences. By offering BMC Helix on the IBM Cloud platform, enterprises can run BMC Helix on their cloud of choice – including IBM Cloud, Azure, AWS, and BMC Cloud – significantly improving operational efficiencies to deliver speed, scale, and cost savings.

As enterprise adoption of AI accelerates and clients look to multi-cloud for flexibility, it is critical that they have the ability to leverage Watson across all of their data, whether that data is in private clouds, public clouds, or on-premise IT environments, said Beth Smith, general manager, IBM Watson.  IBM's partnership with BMC will allow organizations to use IBM's AI and hybrid cloud capabilities to derive insight from their data and transform their service management operations, she added.  

With new support for IBM Cloud, BMC says it will enable enterprises to transform ITSM into cognitive service management in the cloud of their choice and leverage the power of containers to provide a scalable and elastic service platform that simplifies the management of their increasingly complex IT environments. The BMC Helix solution is expected to be available for the IBM Cloud later this year.

To learn more about the BMC Helix Cognitive Service Management solution, visit