BMC Software Delivers ‘Chart and Compass’ to Enhance User Cloud Experiences

To help IT organizations deliver better user experiences, BMC Software has created a “chart and compass” to quickly map and navigate the end user experience. BMC End User Experience Management is a solution intended to help IT organizations rapidly diagnose and improve customer satisfaction rates. In the latest release, BMC has extended this solution to include applications running in the cloud, with visibility from the end user all the way back to the code.

“Delivering mission critical services across cloud based offerings brings unique management challenges,” says Kia Behnia, BMC’s chief technology officer. “Providing visibility into how cloud services are being experienced by end users provides the map to delivering reliable and differentiated services for customers.”

The chart and compass solution helps eliminate blind spots by measuring real-time performance and filtering data to ensure users have all the information they need — without unnecessary noise, BMC says. The solution also provides end-user forensic analysis, which is intended to combine visibility into user experience with session analysis to enable problem detection, prioritization and isolation.

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