BMC Software Doubles Cloud-Based Customer Base in Less Than 6 Months

BMC Software, a provider of business service management solutions, announced that its cloud-based offerings have seen record sales. More than 300 enterprises have adopted its cloud-based IT service management solutions. This includes the BMC Remedyforce Service Desk solution, which has doubled its customer base in less than 6 months.

Adoption hasn't been limited to smaller companies with limited IT resources either, Marc Ferrentino, chief technology officer of SaaS at BMC, tells 5 Minute Briefing. "Customers of all sizes have been purchasing Remedyforce," he says. "Rather than distinguish between size or industry, we're seeing customers who are looking for an easier and more cost-effective way to manage IT."

BMC Remedyforce Service Desk solution is built on's platform, and therefore, users also benefit from inherent social, mobile and real-time capabilities of, as well as the social collaboration capabilities of Salesforce Chatter.

"Most of our customers view IT as context to their business versus core - in other words, they have to provide IT services and want to do that as efficiently as possible," Ferrentino says. "But they're not trying to differentiate their business with IT. They like the idea of using a solution that is mostly out of the box and allows configuration and customization that is easily upgraded and maintained."

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