CA Says Service Desk Offering is ITIL-Compliant

CA Technologies announced that its CA Service Desk Manager r12.9 has achieved the highest level of certification for PinkVERIFY 2011 from Pink Elephant, an Information Technology Infrastructure Library (ITIL) certification and education provider.

“As IT continues to play an increasingly strategic role in our customers’ businesses, it has become absolutely imperative for them to rigorously ensure that every aspect of IT is functionally optimized,” said Crystal Miceli, senior director, product marketing, CA Technologies. CA Service Desk Manager is intended to help enterprises develop their ITIL skills base, she added.

CA Service Desk Manager r12.9 achieved PinkVERIFY certification on all 15 available ITIL processes that span the IT maturity spectrum, from chaos to proactive business alignment. ITIL best practices help organizations improve the quality and efficiency of core IT processes and better align corresponding investments with their broader business objectives.

To obtain PinkVERIFY certification, CA Service Desk Manager r12.9 was assessed against ITIL terminology, definitions, functionality and workflow requirements by an experienced Pink Elephant consultant with the highest level of ITIL certification.

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