ConnectWise is introducing the ConnectWise Platform, an AI-native operational platform that unifies PSA, RMM, cybersecurity, automation, orchestration, agentic AI, and an open ecosystem into a single intelligent execution layer for managed services.
“Managed services is entering a completely new era,” said Manny Rivelo, CEO of ConnectWise. “For decades, MSPs and IT teams have been forced to scale through labor-intensive operations and disconnected systems. ConnectWise is fundamentally changing that operating model. We are building the first purpose-built MSP System of Action—integrating PSA, RMM, workflow orchestration, security, automation, native agentic AI, and an open ecosystem into one intelligent platform designed to help MSPs move from reactive support to Predictive Intelligence.”
The company’s Predictive IT strategy accelerates a fundamental shift from reactive IT management to intelligent operational execution — drawing a clear line between the manual MSP model of the past and the AI-native operating model of the future, according to ConnectWise.
Unlike legacy MSP platforms built through disconnected acquisitions and siloed architectures, ConnectWise’s approach centers around a shared operational data architecture, deep workflow orchestration, and an open ecosystem designed specifically for MSP operations and IT teams, the company said.
The ConnectWise Platform integrates:
- PSA and service operations
- RMM and endpoint telemetry
- Cybersecurity operations
- Native agentic execution and AI assistants
- Workflow automation and orchestration
- Intelligent remediation
- Operational intelligence
- Third-party ecosystem integrations
The result is a true “System of Action” for MSPs and IT teams—one that continuously connects data, workflows, automation, AI, and ecosystem integrations into a unified operational fabric, the company said.
“MSPs don’t need more disconnected tools,” said David Raissipour, chief product and technology officer, ConnectWise. “They need an intelligent operational layer capable of coordinating action, automating execution, and continuously improving operations across their entire business. That is the foundation for Predictive IT, and the future ConnectWise is building.”
General availability is expected at the end of June 2026.
For more information about this news, visit www.connectwise.com.