ConnectWise, a leading software and services company dedicated to the success of IT solution providers, announced the ConnectWise Platform is now generally available—offering a purpose-built MSP System of Action for the era of Predictive IT.
The platform is live now, giving MSPs and IT teams a unified, AI-native operating model that connects the systems where service work happens every day—including ConnectWise PSA, ConnectWise RMM, ScreenConnect, ConnectWise SIEM, automation, orchestration, ConnectWise AI Agents, documentation, billing, backup and open ecosystem integrations—into one intelligent execution layer, according to the company.
For ConnectWise customers and their clients, this means AI is not sitting outside the business as another disconnected tool. It is embedded directly into the workflows, data and context that drive service delivery, helping teams improve how work is created, routed, resolved, documented, billed, and measured, ConnectWise said.
ConnectWise AI Agents are designed to work inside service operations, helping teams interpret requests, support ticket triage and routing, improve documentation, coordinate automation, and drive more consistent execution.
The ConnectWise Platform brings together shared data, integrated workflows, native agentic AI, automation, orchestration, and ecosystem connectivity so MSPs and IT teams can move from reactive support to intelligent execution, the company said.
ConnectWise will continue expanding platform-native AI, workflow orchestration, intelligent agents and ecosystem integrations as partners advance from reactive service delivery to autonomous operations and predictive optimization.
“The old MSP model is out of runway,” said Manny Rivelo, CEO of ConnectWise. “The ConnectWise Platform gives this industry a new operating model—one where fragmented tools give way to connected intelligence, automated execution and measurable business impact. This is built to help our partners reduce complexity, move faster, and deliver stronger outcomes for their customers as they enter the era of Predictive IT.”
For more information about this news, visit www.connectwise.com.