Darktrace Offers MDR Service that Combines AI-Powered Threat Containment with Human Support

Darktrace, a global leader in cybersecurity AI, is introducing its new service offering, Darktrace Managed Detection and Response (MDR), combining its detection and response capabilities spanning across the enterprise, with the expertise of its global analyst team.

According to Darktrace, this powerful combination augments internal security teams with AI-powered threat containment and expert alert management across Darktrace environments, allowing them to focus resources on more strategic security efforts, like improving cyber resilience. 

With MDR, Darktrace’s SOC team will monitor customer environments for high priority alerts indicative of an attack, conduct investigations to alert customers of potentially severe incidents, and begin initial triage with human engagement on the AI’s actions.

The SOC will carefully review the response measures the autonomous AI has taken and subsequently take proactive steps on behalf of the customer to contain threats, which may include extending or escalating response actions. By doing so, the SOC buys valuable time for internal teams to prepare for engagement while also gathering essential context for effective remediation efforts, the company said.

Darktrace’s existing global SOC team comprised of more than 100 world-class cybersecurity analysts support the service, offering a breadth of real-time knowledge, threat analysis and containment expertise, and extensive field experience.

Darktrace’s SOC offers 24/7 support, utilizing a follow-the-sun model with operations headquartered in the United Kingdom, United States and Singapore, to ensure analysts are available and ready to support around-the-clock.

The service builds upon Darktrace’s leadership and expertise with best-in-class detection and response capabilities, according to the company.

The Darktrace ActiveAI Security Platform utilizes its unique self-learning AI engine to detect known, unknown, and novel threats in real-time and provide an autonomous response to contain active threats without disrupting business operations.

 Additional features and benefits of platform include:

  • Expansive coverage across network, cloud, OT, endpoints, or SaaS applications offering one of the broadest vendor MDR services available today.
  • Unlimited access to Darktrace’s analyst team providing 24/7 support for expert assistance during live threat investigations or even day-to-day operations.
  • Semi-annual operational efficiency reportsfeaturing consultancy insight with objectives and recommendations for optimizing and tuning deployments for maximum operational efficiency, and suggestions on improving overall cybersecurity hygiene.
  • Quarterly analyst MDR reviews ensuring deployments are reaching their full potential, with tailored advice on streamlining workflows, model optimization and custom use cases.
  • Regular MDR service reports summarizing all alerts raised as well as those resolved by Darktrace’s SOC for full transparency of service.

“As cyberthreats become more sophisticated and frequent, organizations are looking for ways to help improve their security outcomes without adding to their team’s existing workloads,” said Denise Walter, chief revenue officer, Darktrace. “Our AI-powered MDR service gives our customers added peace of mind that a Darktrace human expert is monitoring their environment 24/7 to keep them protected. Darktrace Managed Detection and Response brings not only the power of our technology, but the power of our people directly into our customers’ environments.”

Darktrace Managed Detection and Response is available now to customers using Darktrace DETECT and RESPOND, across Network, Cloud, OT, Endpoints, or SaaS applications. Darktrace partners can re-sell the service, helping to deliver added value for customers with a complementary offering for their existing portfolio.

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