Entrinsik has announced that the Connecticut Department of Social Services has adopted its Informer business intelligence and reporting software. In the State of Connecticut’s Department of Social Services, the Bureau of Child Support Enforcement is the lead agency supporting the enforcement program along with players from multiple agencies and two branches of government. Extracting data from the Connecticut Child Support Enforcement System (CCSES) for reporting and data analysis was difficult and because the department’s application support and development is outsourced, modifying and customizing reports had to compete with more urgent needs.
“Static reports were problematic for many departments, and varying reporting needs were almost impossible to satisfy with the current solution,” says Mark Hennessey in the IT Services division of the Department of Social Services in Connecticut. The state needed a reporting solution that would address its disparate data reporting and analysis needs throughout various departments, and, after comparing several BI solutions, has decided to implement Entrinsik Informer. “We wanted to accelerate report creation and make it easier for users to access reports,” said Hennessey. “We came for the ease of report creation. We stayed for the report management, scheduling and distribution!”
Implementing Informer was a simple and straightforward process, and end users were quick to adopt the new software. The Connecticut Department of Social Services now has more users who are capable of creating reports than ever before. Informer can pull data from multiple data sources (including SQL) and is also being used to support other parts of the department whose mainframe applications simply can’t give them the data they need in the format they want. Now, using Informer, the right users get the right data at the right time which allows them to focus resources where they can be best deployed. Users also now have more security in reporting processes because they only see the reports they are allowed to run, and even within reports users only see the columns that they are allowed to see.
The department has also been able to use Informer to make old processes more efficient. For example, a legacy report that users relied on to monitor their child support cases was only run once a month due to the slow report run-time. “Our pre-processor now runs in less than an hour. We run the pre-processor every night so our users can run their report on their schedule, when they need the information,” said Hennessey. “It’s the IT trifecta of saving time, saving money and creating user satisfaction.”
For more information about Informer, go to www.entrinsik.com/informer.