HP, a member of the Oracle Partner Network (OPN), has introduced HP Digital Customer Experience services for Oracle to help companies plan, build and manage customer experience business solutions for more personalized, consistent interaction with their customers across store, web, mobile and social channels.
"Consumers increasingly associate their digital experience with a company’s overall brand and reputation, making it even more important to exceed their service expectations and rise above the competition,” observed Robert Hildenbrand, vice president, worldwide Oracle Applications Services, HP Enterprise Services.
The HP Digital Customer Experience for Oracle offering combines HP’s services with Oracle’s customer experience software, enabling a set of services to integrate new systems into a company’s current scenario, and includes agile delivery, continuous integration, system testing, identity management integration, security, governance and reporting framework, operations and maintenance.
According to HP, customers increasingly demand a personalized experience when interacting with a company via its store, website, app and social networks, and as a result, enterprises must improve their digital, online and mobile skills, modernize their legacy IT systems and bridge the divide between the business and IT to fully address these expectations.
HP Digital Customer Experience for Oracle services are available now.