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How to Do AIOps Right


Video produced by Steve Nathans-Kelly

Videos of full presentations from Data Summit Connect Fall 2020, a 3-day series of data management and analytics webinars presented by DBTA and Big Data Quarterly, are also now available for on-demand viewing on the DBTA YouTube channel.

At Data Summit Connecct Fall 2020,AI consultant Andy Thurai outlined the essential steps for applying AIOps. According to Thurai, the key steps are to:

1-Start small. Figure out the, the most important use cases, the low hanging fruit or the most business value that will allow you to succeed and then start executing it. "And once you, you find out these things are working well, everybody will adopt to it and everybody will help. The executive team will, the board, will decide they help you succeed."

2-Streamline data collection. "AI is more about data, so streamlining the right data collection is inportant. AI is all about data. If you don't have the right data at the right time to make the decision, you're wasting your time. You got to collect it, and have it properly stored, properly analyzed,  get insights properly. So streamline your data properly, both the historical data, as well as steraming data, and then get the right data, make the right decisions." 

3-Choose your platform wisely. Just because a platform is rated highly by an analyst, it doesn't mean that it is the right platform for you. "Yours may be the one that is in the left bottom corner, but how do you know what you need, where you are in a maturity level, which platform will help you? That's the most difficult part—not implementing the platform itself—choosing the right platform."

4-Evaluate the TCO and ROI. You have to look at the total ownership cost, and how much you are going to build, what it's going to cost. "But most importantly, how much it's going to save. You have  to show it to the executives and then they will be able to help you out and move it to the next level."

5-Automate  processes. "If you don't automate, then at least have the runbooks ready."

6-Get business unit (BU) buy-in.When you tell  the BU you can have their app running all the time and  partner with them to make them successful, helping each other.

7-Don't forget the right people. "And, and of course, you've got to have a right people in place as well," said Thurai. "If you don't have a right team, if you don't have the right skills, you're going to fail miserably."

The Bottom Line

It is a journey, said Thurai. "You have to understand where you are in the maturity roadmap, and you also have to know where you want to go. And then you have to map out a roadmap timeline-wise, what you need to do, what you need to execute, what you need to implement, and have a clear plan. Then you have to be smart about it. By doing that, you will know exactly what you're doing. And in the worst case scenario, if things don't work out, you can also do a course correction to go back. And, and that's exactly what we do with our customers in giving consulting advice to those companies."

We will resume Data Summit, our annual in-person conference, in 2021—May 24–26—at the Hyatt Regency Boston.


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