IBM Provides Microsoft Copilot Capabilities to Propel Business Transformation

IBM is releasing IBM Copilot Runway, a new offering from IBM Consulting designed to help enterprises create, customize, deploy, and manage copilots including Copilot for Microsoft 365.

With the new offering, clients will be able to seamlessly integrate copilots' generative AI into their organizations in order to enhance productivity and drive business success, according to the company.

IBM Consulting has also formed a dedicated practice of consultants with Microsoft copilot skills, credentials, and expertise to guide clients on their AI transformation journey.

"Clients need the right partners and technology to scale AI responsibly across the enterprise," said Dinis Couto, general manager of global partner solutions for Microsoft. "With IBM's dedicated group of Microsoft Copilot experts, we're confident we can help more clients unlock the full potential of generative AI for their businesses."

As part of the new offering, IBM will work with clients to build custom copilots that can be tailored to fit the needs of specific business scenarios and efficiently deployed to help reduce the time and effort often required for implementations.

IBM will initially focus on helping clients across priority use cases, including customer and field service, employee experience, and procurement and finance—as well as specific industries such as financial services, retail and CPG, government, and supply chain.

These use cases will include:

  • The Procurement and Finance Contract Copilot which assists specialists in extracting valuable insights from contracts.
  • The Customer Service and Field Service Copilot which gives agents and technicians access to self-service options and a time-saving generative AI search.
  • The Employee Experience Copilot which is designed to enhance employee engagement.                                                                            

IBM and Microsoft already serve clients across a variety of industries with a range of AI solutions and services.

IBM Consulting is also scaling its Microsoft copilot capabilities and capacity across its network of Global Innovation Centers on each continent.

"As IBM and Microsoft strengthen our partnership, we're poised to empower more clients with Microsoft Copilot, supercharging productivity and boosting creativity through the power of generative AI," said John Granger, senior vice president, IBM Consulting. "Our dedicated IBM Consulting Microsoft practice, along with Copilot-focused Experience Zones around the world, help us meet clients where they are and bring them the right generative-AI-enabled solutions for their businesses."

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