IBM Services and CBRE Deliver "Smart Maintenance" Services to Data Center Clients

IBM Services and CBRE, the largest commercial real estate services company in the world, are expanding their long-term relationship to provide technology support services for CBRE's clients at select data center facilities it manages.

A new CBRE offering called Smart Maintenance is the latest addition to their existing suite of Converged Data Center Services. Powered by IBM Services, it leverages IBM's AI, augmented reality technologies and deep analytics to provide vendor-agnostic, predictive and reactive hardware maintenance for CBRE's data center clients' technology assets.

As part of the agreement, IBM will work with CBRE technicians as an onsite extension of IBM's Remote Technical Support. CBRE technicians intend to diagnose and maintain IT hardware from a wide range of manufacturers, leveraging IBM's augmented reality and Watson-enabled AI technologies while being supported by IBM's global platform, which includes 57 call centers worldwide, tens of thousands IT support specialists and 585 parts centers carrying 1.3 million parts.

It is anticipated that when a service call is placed, IBM AI technology will ask a series of questions to identify the problem and help find the quickest solution. If physical repair is required, CBRE site technicians can perform this repair under guidance from IBM's central pool of expertise. Additionally, IBM analytics can provide lifecycle review for data center equipment and provide a predictive maintenance service plan.

In today's hybrid, multi-cloud environments, many enterprises rely on a heterogeneous mixture of manufacturers and third-party vendors to provide maintenance and support for their IT systems. The solution is designed to reduce complexity and create a path to implement and maintain the next generation of hybrid workloads which can help reduce costs for CBRE's clients, which include leading corporations across sectors, including financial services, technology, media, healthcare, energy and utilities, life sciences, retail, and real estate investment trusts.

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