Kaseya, a leading global provider of AI-powered IT management and cybersecurity software, is launching an agentic IT management platform powered by Kaseya Intelligence.
According to the company, unlike traditional IT management tools that surface insights for humans to act on, Kaseya’s platform combines comprehensive data across IT operations, cybersecurity, and cyber resilience with an execution layer that autonomously acts. It triages tickets, contains threats, verifies backups, and optimizes workflows without manual intervention, the company said.
“The industry doesn’t need another AI feature bolted onto a disconnected tool,” said Rania Succar, chief executive officer of Kaseya. “What MSPs and IT teams need is a platform that runs their operations—one that sees across every system, understands context, and acts autonomously. That’s what we’ve built. Kaseya Intelligence is the engine. The platform is the operating system. And the outcome is IT that manages itself.”
Kaseya Intelligence is the engine that sits at the core of the platform and is built on more than 1 billion help desk tickets, 3 exabytes of backup data, and 17 million managed endpoints.
What separates Kaseya from the rest of the market is what happens after the AI thinks, the company said.
The platform vision is already being delivered across three major releases recently announced that include:
Agentic Digital Specialists: The service delivery layer powered by Intelligence. Kaseya has introduced AI-powered Digital Specialists that autonomously handle high-volume IT tasks—starting with Ticket Triage, which automatically categorizes and routes tickets with high accuracy, reducing errors and accelerating resolution.
Kaseya’s Ticket Triage Digital Specialist is generally available today for Autotask Ultimate customers. Additional Digital Specialists spanning IT operations, cybersecurity, and cyber resilience will follow.
Unified Cyber Resilience: Kaseya has unified on-prem, SaaS, Endpoint, and Cloud backup into a single integrated portal to eliminate the fragmented tool sprawl that forces technicians to manage recovery across disconnected vendors. Powered by Kaseya Intelligence, the Unified Cyber Resilience Portal delivers actionable insights through connected workflows and intelligent prioritization, AI-driven screenshot verification, and compliance coverage including FIPS capabilities and FedRAMP readiness.
Coverage is expanding further across cloud and virtualization. Azure Files support is now generally available, extending Azure VM protection to file shares and unstructured data – giving partners a cost-effective way to protect critical Azure workloads beyond a single-cloud environment. Agentless Hyper-V backup follows in June 2026, protecting virtual machines without individual agents to deploy or maintain.
Kaseya SIEM: Kaseya SIEM is now generally available—a purpose-built solution that delivers enterprise-grade security operations for MSPs and IT teams without the complexity and cost of traditional SIEM platforms. It unifies telemetry across endpoint, network, cloud, identity, and email, correlating signals from more than 60 data sources to detect and respond to threats across the full attack surface.
Kaseya Intelligence is embedded across the platform now and will continue to power new capabilities across IT operations, cybersecurity, and cyber resilience—moving the industry from tools that inform to a platform that acts, said the vendor.
For more information about this news, visit www.kaseya.com.