Knoa Software Unveils Updated SAP UEM Solution

Knoa Software, a provider of user experience management (UEM) software, is releasing a new version of the SAP User Experience Management (SAP UEM) application, including support for SAP HANA database, agentless monitoring for SAP applications, enhanced mobile device monitoring and expanded monitoring capabilities for SAP SuccessFactors solutions and SAP Fiori apps.

The 7.2 update allows SAP customers migrating to SAP S/4HANA or SAP SuccessFactors HCM Suite to leverage Knoa’s user analytics for a broader range of operating environments, including end-user devices, browser configurations, and business applications.

“Before you migrate you can go in and see what’s being used,” said Brian Berns, CEO of Knoa Software. “It gives IT some ammunition to go back to users and it reduces the amount of effort in migration.”

With its support for the SAP HANA database, SAP UEM can now be integrated into the customer’s migration strategy to an SAP HANA–based environment, whether on-premise or in the cloud.

The new version of SAP UEM features agentless monitoring that allows users to measure end-user adoption and performance across the SAP software landscape without the need to deploy an agent on users’ desktops; mobile device monitoring that extends the range of user analytics collected for desktop environments to mobile devices (for Android and iOS), across multiple browser configurations (Chrome, Safari); and SAP BusinessObjects Design Studio dashboards.

 “In addition to engaging with more customers, on the technology side we have an opportunity to further integrate with them,” Berns said. “We want to continue to penetrate the market and sort of ride the coat tails of S4 HANA.”

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