Knoa Software and SAP Signavio Partner to Provide Task Mining for Business Observability

Knoa Software announced it is SAP Signavio’s new Solution Extension (SOLEX) partner, further solidifying SAP’s dedication to meeting the dynamic demands of the market.

SAP User Experience Management by Knoa is a solution that, in combination with SAP Signavio solutions, provides end-to-end visibility into process execution.

It empowers customers to analyze business processes by utilizing granular event logs that enrich process data with detailed task-level and user behavior analytics. Knoa’s unique task mining solution offers micro-level visibility into SAP processes, improving overall execution and performance, according to the companies.

Employing a data-driven approach, SAP UEM by Knoa complements process mining by capturing detailed metrics of how users execute processes within applications.

It complements SAP Signavio Process Intelligence by providing unique insights into process execution and enabling end-to-end process visibility.

SAP has been reselling the Knoa solution as a SOLEX partner for 16 years. SAP UEM by Knoa is used by millions of end-users worldwide to ensure successful adoption and efficient use of the ERP solutions that drive the success of their businesses.

The partnership with Knoa yields substantial benefits for customers, including:

  • Discover user tasks: Combine process mining for business insights with task mining to gain detailed visibility into user interactions at the task level.
  • Monitor process execution: Monitor user interactions across all business processes, benchmark process execution KPIs before and after major landscape changes, and proactively detect user productivity issues with real-time information.
  • Optimize process performance: Boost productivity, compliance, and engagement by resolving end-user issues. Automate manual tasks, monitor task progress, and streamline support desk operations for optimization.
  • Support digital transformation initiatives: De-risk and accelerate migrations to S/4HANA and cloud, build the business case for scaling automation initiatives.

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