Newsletters Uses Generative AI to Cut Mean Time to Remediation, provider an observability platform based on open source, is expanding its AI-driven insight into the optimization of cloud applications and infrastructure through the integration of generative AI to reduce mean time to remediation (MTTR).

“Business agility drives development agility, which in turn creates operational complexity and significant troubleshooting challenges,” said CTO and co-founder Asaf Yigal. “Most companies collect far more data than they can operationally use, and they spend more money on their observability solutions each and every year. Perversely, all this data and money leads to fewer and fewer targeted insights that positively inform decision-making.’s use of generative AI within our existing Cognitive Insights capability is a game changer, because it immediately can reduce MTTR, while extracting more value from less data, all at a lower cost.”

Through integration of generative AI, the Open 360 platform gains more powerful capabilities to recommend improvement steps for engineering, DevOps, and ITOps teams to optimize their cloud applications and infrastructure.

Building on’s existing analytics capabilities, the inclusion of generative AI enriches the Open 360 platform’s Cognitive Insights features with a vast array of known solutions to emerging availability, performance, resilience, and security issues.

By combining the power of a large language model with its existing AI capabilities—including the patented Cognitive Insights system— further positions its Open 360 platform as a modern, full-stack observability solution, according to the vendor.

Users tapping into the Open 360 automated recommendation engine will now benefit from the vast wealth of related information incorporated by the generative AI model.

All of this supports’s continued work to accelerate and increase the efficiency of observability for its customers. Unlike proprietary solutions where innovation often yields to commercial interests, is fundamentally dedicated to incorporating every available resource that can benefit its users, such as generative AI, according to the company.

Open 360 with Cognitive Insights augmented by generative AI gives engineers the data they need quickly, including links to related information and best practices for resolving the most relevant issues, empowering them to quickly take actions toward resolution in the production environment.

"We moved quickly to launch the first observability platform leveraging the power of generative AI," said Tomer Levy, CEO and co-founder of "Sure to be imitated by others, what we’ve pioneered will greatly enhance our Cognitive Insights capabilities and help our customers troubleshoot issues even faster, and speed is power in the battle against downtime and vulnerabilities.”

For more information about this news, visit