At Oracle HCM World in Chicago earlier this month, Oracle announced new additions to its Oracle Human Capital Management (HCM) Cloud portfolio. The new offerings include a comprehensive self-service solution that helps HR and employees streamline issue resolution, a new work-life application that helps employees identify volunteer services in which to participate and updated corporate learning solutions that support the demands of the digital workforce.
According to Gretchen Alarcon, group vice president, Human Capital Management Strategy, at Oracle, as organizations transition to the cloud to support their HR needs and enable more self-service capabilities, the situations where an employee requires HR intervention tend to be more complex with more support required. To address this requirement, Oracle is introducing a help desk for HR natively developed in the cloud. Oracle HR Help Desk (HRHD) Cloud provides full case management - to support a range of scenarios and escalation capabilities to help deal with more complex issues, including, for example, an employee’s global transfer.
Natively developed within the Oracle HCM Cloud, Oracle HRHD Cloud leverages the same workflows, analytics, social capabilities and intuitive user interface to help employees quickly and easily gain the knowledge they require through superior self-service capabilities. To help HR professionals personalize the employee experience, Oracle HRHD Cloud provides a 360-degree view of the workforce and also includes advanced knowledge search capabilities.
In addition, Oracle has in the past introduced a number of Work Life Applications such as My Reputation and My Wellness that go beyond traditional HR applications to increase employee engagement by bringing process, innovation and the employee community together. With this release, Oracle is introducing My Volunteering which helps employees meet their philanthropic by identifying which volunteer projects their company supports and which they would like to participate, and match their skills and experience to specific volunteer opportunities.
And, said Alarcon, the new release adds new capabilities to the Oracle Learning Cloud. Oracle Learning Cloud offers support for e-learning standards such as SCORM 1.2/2004 and new capabilities that enable learning content to be embedded into the context of business processes. Oracle Learning Cloud now also includes an Offline Mobile Learning application that enables employees to take advantage of training content regardless of location or connectivity, as well as find information about others with shared interests and learning goals.
More information is available about the Oracle Human Capital Management (HCM) Cloud.