NinjaOne Launches Summer 2023 Release, Adds Automation Capabilities to its Cloud-Native IT Management Platform

NinjaOne, a modern, cloud-native IT management platform for managed service providers (MSPs) and IT departments, is advancing its platform with new automation capabilities, along with providing more visibility into over five million devices used by its customers worldwide.

According to the company, NinjaOne's Summer 2023 release is based on feedback from thousands of customers who provide support to in-office and remote workforces with the NinjaOne platform. In response, the company delivered major updates across its platform, including significant improvements to increase productivity, reduce errors, and improve operational efficiencies for IT managers on the front lines.

The latest release includes more than 30 new features and major product enhancements, such as improved visibility into patching status and endpoint health, a new way to see and report on device information, and much more.

In addition, customers now have access to more powerful automation capabilities that enable build once/deploy broadly capabilities, allowing customers to automate their IT operations to sustain business performance, according to the vendor.

"Our customers continue to serve as the driving force behind our innovations as we deliver new platform advancements that are a direct result of customer feedback," said NinjaOne CTO Robert Gibbons. "With our investments in new automation and visibility capabilities, everything we design and enhance is centered around delivering a seamless customer experience."

This release adds automation advancements that include:

  • NinjaOne's Software Package Repository - A powerful automation tool that allows technicians to bundle all the actions, helper files, and elements needed to run complex software installation workflows into one neat package. These packages can be stored in the Automation Library and easily run anywhere, anytime IT managers need to install software.
  • Dynamic Script Forms - Allows technicians to insert parameters into a script via a form, making it easy to customize script outcomes without touching the script code. As a result, automated scripts are more reusable, dynamic, and easier for front-line staff to deploy.

New visibility features include:

  • Patch Management Dashboard - Now available worldwide to NinjaOne customers, the dashboard offers a panoramic view of the status of all device patches that are scheduled, running, pending, failed, and completed to help IT stay on top of all patching activities.
  • Device Search Grid - Allows technicians to add and arrange rich device information to easily track all relevant device data in a common search grid. Filters provide a more customized view and allow users to create very granular and targeted lists of endpoints that can be actioned or exported as a report.
  • Policies by Location - This new feature provides an additional level of granularity and control over how endpoints are managed based on their location. As a result, the need to apply policy overrides at the individual device policy level is reduced, leading to increased productivity and saved time.

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