OpenText Acquires ICCM Solutions and Launches Process Application for IT Service Providers

OpenText, a provider of enterprise information management (EIM) software, has acquired its long-time BPM technology partner, ICCM Solutions, which offers process applications based on the OpenText Business Process Management (BPM) platform. Based in Malmesbury, United Kingdom, ICCM Solutions has approximately 200 customers worldwide using its solutions, including two of the five largest service desks in the world.

By combining ICCM’s expertise in delivering componentized applications with OpenText’s BPM platform, OpenText says it will deliver a business process application framework that enables process components to be easily reused in BPM deployments.

As opposed to coding, the ability to leverage a process application framework allows for an accelerated delivery of new vertical and horizontal process-based applications. And, by relying on a library of reusable service components when deploying various process-based apps across the enterprise, customers can now predictably roll-out or improve existing services in 25% less time compared to the rigid packaged applications or traditional “blank slate” BPM approaches, says OpenText.

Along with the acquisition, OpenText announced it is leveraging industry best practices and ICCM’s leadership in IT service management solutions to introduce OpenText Assure for ITSM, a process application developed specifically for IT service managers. According to OpenText, this new application manages the entire IT services delivery process – from request and ticket generation, to research, analysis, issue resolution, and knowledge capture. .    

OpenText Assure and the new ITSM process application are available immediately directly through OpenText, as well as through its global partners.

More information is available about OpenText Business Process Management (BPM).