Oracle Financial Services is transforming banking with an enterprise-class suite of AI-infused applications, design tools, frameworks and pre-built AI agents.
According to Oracle, with these advancements, banks can benefit from intelligent, conversational interfaces, and autonomous AI agents.
These capabilities allow financial institutions to better understand and anticipate customers’ evolving needs and deliver hyper-personalized service whether the customer is banking online, using a mobile device or in a physical branch.
Oracle’s agentic platform offers financial institutions the essential tenets for building a truly intelligent, next-generation bank. The platform embeds AI experiences and decisioning at the core of every customer engagement and business process. With its robust agentic ecosystem, the platform’s AI agents can orchestrate seamless, real-time, and highly tailored interactions supported by human expertise.
This approach enables bankers to play a pivotal “human-in-the-loop” role, supporting oversight and ethical governance.
“Oracle is ushering in a new era of banking where AI moves beyond task automation to deliver real business intelligence, agility, and trust at scale,” said Sovan Shatpathy, senior vice president, product management and development, Oracle Financial Services. “Our agentic platform is not just a set of applications it’s a foundational architecture for building truly intelligent banks. By combining domain specific AI, human-in-the-loop governance, and enterprise grade scalability, we’re enabling banks to drive proactive, hyper-personalized engagement while innovating responsibly and competitively.”
Experience agents in other retail domains, such as collections, directly assist the banker by automating crucial tasks to boost efficiency and compliance. They also support a faster, lower-risk, and more professional collection environment for both bankers and customers.
These agents are a sampling of the hundreds of retail and corporate banking agents Oracle Financial Services plans to make available within the next 12 months.
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