PDQ is releasing a major expansion for managed service providers, adding multitenant architecture, centralized user management, reusable packages, and global deployment scripts. The company is also introducing integrations with Freshworks, Jira, and Zapier, with more, such as HaloPSA, on the way.
According to PDQ, multitenant architecture and centralized user management let MSPs oversee client environments from a single place, without toggling disconnected systems. Reusable packages, deployment automation, and global deployment scripts reduce the manual work of applying consistent configurations across clients, helping MSPs save time and preserve margins.
Together, these updates let MSPs turn endpoint management into a more repeatable, scalable service. By standardizing common deployment workflows and reducing opportunities for error, PDQ helps technicians spend less time on routine maintenance and more time resolving client issues, improving service quality without adding operational overhead, the company said.
"MSPs have always been a core part of who uses PDQ, and we've been deliberate about building for how they actually work," said Dan Cook, CEO of PDQ. "These aren't bolt-on features. They're the result of listening to MSPs tell us what gets in the way of running a tight operation, and building to remove those blockers."
Current MSP customers are already seeing the benefits. One PDQ MSP customer reported a 25% increase in profit since switching to PDQ. Another has maintained a 95% patch compliance rate across thousands of devices, the company said.
PDQ is building on that momentum with roadmap investments in HaloPSA integration, Windows OS patching, reboot management, software policies, and macOS management enhancements. Together, these updates will help MSPs manage more devices, support more clients, and scale service delivery faster, said the vendor.
For more information about this news, visit www.pdq.com.