PDQ is introducing new live device access capabilities that give admins more ways to directly interact with remote devices, troubleshoot issues, and act without interrupting the end user.
According to PDQ, remote shell and live file explorer give administrators direct access to investigate Windows and macOS devices in real time and in the background, enabling many device issues to be resolved with no end user disruption. For moments when full screen control is necessary, PDQ introduced automatic remote desktop agent deployment, ensuring any device is ready for remote desktop when admins need it.
Opening a remote desktop session can provide that access but may unnecessarily disrupt the end user. PDQ’s new live tools give administrators an interactive, less intrusive way to investigate issues, the company said.
“IT teams shouldn’t have to take over someone’s screen every time they need to investigate a device,” said Mark Littlefield, VP of product at PDQ. “Remote shell and live file explorer give administrators a way to work behind the scenes, understand what’s happening, and escalate to remote desktop only when the screen is actually necessary.”
PDQ’s new live device capabilities include:
- Remote shell: Open a live terminal, run commands, and respond to output in real time as you investigate, without taking over the user's screen.
- Live file explorer: Browse and search a device’s live file system, upload or download files, retrieve logs, and delete files without launching remote desktop.
- Automatic remote desktop agent deployment: Automatically install the remote desktop agent on existing devices and future enrollments, including offline devices when they next check in.
Together, these capabilities give administrators more ways to match how they access a device to the task at hand. They can investigate through a live terminal or file explorer without taking over the user’s screen or leaving PDQ, then move to remote desktop when visual access is necessary—with the remote desktop agent already installed and ready when they need it. From there, administrators can use what they learn to act in PDQ, whether that means running a command, deploying a fix, or building an automation for other affected devices, the company said.
PDQ’s October release also includes dashboard improvements, expanded AI capabilities, and several features entering early access.
For more information about this news, visit www.pdq.com.