PagerDuty Enhances its Dynamic Service Directory with Automation

PagerDuty, Inc., a provider of digital operations management, is introducing new automation and intelligence capabilities to its Dynamic Service Directory, Business Response and Intelligent Triage solutions.

“The impact of the pandemic has required companies to pivot overnight, reducing labor and IT costs while still serving their customers’ growing digital needs, and working entirely remotely,” said Jonathan Rende, senior vice president of product at PagerDuty. “In this type of environment, traditional manual workflows fail. Our platform was built in the cloud for real-time, critical work. With these new enhancements, it is even better equipped to help companies efficiently accelerate their digital transformation.” 

The advances in the PagerDuty platform are designed to equip teams with proactive response capabilities to prevent outages, and gain predictive insights so they can automate repetitive work and improve collaboration across virtual teams. Features include:

·         Intelligent Triage

·         Dynamic Service Directory

·         Business Response


The general release of Intelligent Triage, now available on mobile, advances PagerDuty’s AIOps solution, Event Intelligence, by providing new automation and intelligence to eliminate repetitive manual tasks.


PagerDuty’s dynamic Service Directory was built to handle the complexities of microservices environments, which are evolving every second. It gives developer teams access to a central knowledge base that's always up-to-date, and clearly shows owners and experts for each service and their associated run books


With digital acceleration sitting at the center of business priorities, IT incidents are now an executive-level concern.


Out-of-the-box integration with Slack and a new integration with Microsoft Teams allows teams to work where they prefer, which aids in collaboration and communication success.

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