Pega Infinity '23 Offers Generative AI Capabilities to Help Businesses Become Autonomous Enterprises

Pegasystems Inc., the low-code platform provider empowering the world’s leading enterprises to Build for Change, is releasing the general availability of Pega Infinity ’23, offering new capabilities that help organizations get closer to becoming an autonomous enterprise by unifying AI and automation to promote self-optimization that drives maximum efficiency and effectiveness. 

“With all of the excitement around the potential of generative AI, businesses need to understand what aspects of the technology can be practically applied to help achieve their goals more efficiently and effectively,” said Kerim Akgonul, chief product officer, Pega. “Pega Infinity ’23 is doing just that—bringing together the latest AI and automation technology so that organizations can reach a level of self-optimization that results in better experiences for employees and customers today, with the agility to further scale and evolve as business needs change in the future.”

Pega Infinity ’23 features deeper intelligence, low-code, and autonomy capabilities within its entire portfolio of products in a variety of markets, including Pega Platform, Pega Customer Decision Hub, Pega Customer Service, and Pega Sales Automation.

This includes Pega GenAI, a new set of more than 20 capabilities available across products on Pega Cloud that leverage generative AI to accelerate and improve low-code, customer engagement, customer service, sales, and back-office operations. This makes Pega Infinity ’23 products faster, easier, and more powerful to use while providing controls, governance, and auditing to keep humans in the loop, according to the company.

Pega Infinity ’23 is helping people work smarter, including Constellation UX that improves productivity so users can get work done faster and more easily deliver customer self-service while accelerating development.

 Additionally, Pega Process Mining analyzes end-to-end customer journeys to uncover and prioritize hidden inefficiencies, while Pega Insights gives users the ability to create and share compelling insights from workflow data with an improved drag-and-drop experience.

Finally, new low-code capabilities increase developer collaboration—letting them easily share and discover reusable components.

These updates are coupled with advanced Pega Cloud support for generative AI, including a trust layer that provides secure access to large language models (LLMs). Pega Infinity ’23 will initially provide out-of-the-box LLM support for Microsoft Azure’s OpenAI Service.

Pega Infinity—Pega’s flagship software suite—empowers organizations with AI-powered decisioning and workflow automation capabilities. It unifies customer engagement, customer service, and intelligent automation capabilities within a single platform to help accelerate digital transformation. Pega's low-code environment helps reduce complexity for accelerated deployments, faster iteration, and greater customer and employee satisfaction, according to the company.

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