RDM Infinity recently helped Aloha Freight modernize its operations, developing a transformative Aloha App that improved internal efficiencies, elevated customer satisfaction, and gave the company a competitive edge in the freight-forwarding industry.
Aloha Freight, established in 1956, has become a leading freight-forwarding provider specializing in shipping from Los Angeles to Hawaii and, more recently, Alaska.
Faced with manual processes and limited visibility for customers, Aloha Freight partnered with RDM Infinity.
The Aloha App, a cloud-integrated, permission-based solution, streamlined photo documentation, automated delivery receipts, and enabled customization and flexibility.
By introducing the Aloha App, Aloha Freight achieved unprecedented efficiency, improved shipment visibility, and strengthened its position as a leader in the Hawaiian and Alaskan freight-forwarding markets.
According to the vendors, this case highlights RDM Infinity’s expertise in developing customized MultiValue programming solutions to address complex freight industry challenges. RDM Infinity’s highly customized, white-glove approach enabled Aloha Freight to solve specific operational issues, driving significant improvements in efficiency, customer satisfaction, and competitive standing.
“The Aloha App has been a game changer for us. We’ve gone from inconsistent manual processes to seamless, real-time visibility for our customers. They love knowing the exact condition of their freight within minutes of arrival. RDM Infinity’s team has been incredible—efficient, responsive, and always willing to adapt the app to meet our needs,” said Shannon Griley, COO, Aloha Freight.
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