Raymour & Flanigan Choose Oracle NetSuite to Increase Efficiencies and Enhance the Customer Experience

Raymour & Flanigan, the largest furniture and mattress retailer in the Northeast and seventh largest nationwide, announced it selected Oracle NetSuite to ensure a seamless shopping experience for its customers.

With NetSuite, Raymour & Flanigan will be able to take advantage of an integrated business system to increase efficiency, gain real-time insights into its business, and adapt its operations so that it can continue to stay ahead of the rapid changes in the retail industry, according to the company.

A family business founded in 1947, Raymour & Flanigan began with one store in Syracuse, New York and has grown to more than 140 retail locations and 7000 employees. To manage its expanding operations, ensure it can quickly and efficiently adapt to changing market demands, and support its next stage of growth, Raymour & Flanigan needed to reduce manual processes and upgrade its technology systems.

After a thorough evaluation, Raymour & Flanigan chose NetSuite as its new enterprise resource planning (ERP) system as NetSuite provided a user friendly, flexible, and complete suite of applications.

“At Raymour & Flanigan, we believe our people are our greatest asset and when we began working with the NetSuite team, we felt an immediate connection to their core business values and company culture,” said Bryan Anastasi, vice president of customer care and business solutions, Raymour & Flanigan. “NetSuite will help our associates do their jobs even more efficiently, which will enable them to spend more time building customer connections. We look forward to having NetSuite as a partner in our future growth journey.”

With NetSuite, Raymour & Flanigan will be able to consolidate, automate, and scale its operations on a single cloud business system to help meet heightened consumer demands. NetSuite will enable Raymour & Flanigan to automate and streamline financial processes as well as inventory and customer service management. In addition, by integrating data from across different business functions, NetSuite will enable Raymour & Flanigan retail associates to access a 360-degree view of its customers so that they can provide timely and informed customer service.

“As a third-generation family-owned business with a strong growth trajectory, Raymour & Flanigan recognized the need to rethink the way it runs its core business processes in order to keep up with an increasingly competitive retail landscape," said Sam Levy, senior vice president of sales, Oracle NetSuite. “This year Raymour & Flanigan celebrates its 75th anniversary and with NetSuite providing a scalable and centralized business system, the Raymour & Flanigan team will be able focus on delivering the best customer experience for years to come.”

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