Riverbed Introduces Series of AIOps Solutions to Elevate Digital Experiences

Riverbed, a provider of AI Observability, is launching an advanced AI-powered observability platform to optimize digital experiences, along with introducing several new solutions and a unified agent built upon this open architecture.

Expanding on its broad collection of full-fidelity data across the IT landscape, Riverbed’s new observability capabilities now enable IT to overcome visibility blind spots around public cloud, zero trust and SD-WAN architectures, and remote work environments.

Additionally, with Aternity Mobile, IT can now monitor enterprise-owned Apple iOS and Android mobile device performance to proactively identify digital experience issues and take targeted actions to improve the productivity of front-line employees.

The company also released the next generation of Riverbed IQ 2.0, an AIOps service that reduces alert fatigue and enables IT to identify and solve issues faster by using AI-driven correlation and automation of Riverbed and third-party data. 

Riverbed’s AI-powered platform collects data across the entire technology stack to ensure precise AI outcomes, ultimately reducing IT troubleshooting time and costs, and delivering better digital experiences for end-users.

“This is Riverbed’s largest product launch in years, and all of these solutions are available now. Great AI starts with great data, and our platform and visibility solutions provide IT with full-fidelity and real data that is the most comprehensive in the industry, along with an AIOps engine that uses AI automation to remediate issues faster, often without human intervention. At our core, Riverbed is focused on helping organizations improve their user’s digital experiences by using AI automation for the prevention, identification, and resolution of IT issues,” said Dave Donatelli, chief executive officer at Riverbed.

The new Riverbed Platform is open, simple, and smart, enabling IT organizations to collect, analyze and automate, and report on data, to deliver optimized digital experiences.

The Riverbed Platform collects full-fidelity data spanning networks, IT infrastructure, applications, user experience, endpoints, and cloud; and as an open platform, is launching with approximately 35 pre-built application and software integrations.

The Riverbed Platform applies the data, including third parties, into an AIOps engine for analysis and correlation, where root cause identification is determined, and automated remediations are launched. Reporting occurs using Riverbed dashboards, or through integration with IT Services Management tools such as ServiceNow.

First introduced in 2022, the second-generation Riverbed IQ 2.0 is a SaaS-based AIOps service that uses AI-driven automation to contextualize and correlate real data across the IT landscape to prevent, identify and resolve issues quickly.

Riverbed IQ 2.0 replicates and automates the best practices of IT experts to gather additional context, filter out noise, and set priorities—reducing alerts to only the most impactful. Riverbed IQ 2.0 leverages AIOps techniques such as the Riverbed Data Store and Topology Viewer, and uses Riverbed Automation to automate processes so IT can solve problems faster, often without human intervention. 

The new Riverbed IQ 2.0 release takes advantage of expanded data collection sources, as well as an expanding library of 170 pre-built triggered Aternity remediations, application integrations and tools to create customized remediations. Additionally, custom tags and on-demand Automation allows IT organizations to immediately launch a remediation or schedule them to run at a pre-planned time.

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