SAP Infuses Business AI Throughout its Enterprise Cloud Portfolio

At its annual SAP Sapphire conference, SAP unveiled a variety of generative AI innovations and partnerships that showcase how the company is taking business to the next level.

According to SAP, by infusing Business AI across an enterprise cloud portfolio that powers the world’s most mission-critical processes and partnering with companies pushing the edge of what’s possible with AI, the company is igniting a new wave of insight and ingenuity in global business.

“The Business AI innovations we’re announcing at SAP Sapphire in 2024 will redefine the way businesses run,” said Christian Klein, CEO and member of the executive board of SAP. “Today’s AI announcements and partnerships build on our commitment to deliver revolutionary technology that drives real-world results, helping customers unleash the agility and ingenuity they need to succeed in today’s fast-moving business landscape.”

As SAP embeds Business AI across its enterprise solutions, it puts rich insights at users’ fingertips, empowering them to deliver better outcomes and elevate the creative problem-solving humans do best, according to the company.

Examples include AI-generated reports in SAP SuccessFactors solutions that give people managers responsibly sourced insights for compensation-related discussions as well as forecasting capabilities in SAP Sales Cloud solutions that predict combinations of salespeople and products most likely to drive sales.

Additionally, the SAP Business Technology Platform is adding large language models from Amazon Web Services, Meta and Mistral AI to its generative AI hub. This capability in the SAP AI Core infrastructure makes it easier to build generative AI use cases for SAP applications.

SAP’s generative AI copilot Joule, which quickly sorts and contextualizes data from multiple systems to advance automation and improve decision-making, is expanding throughout the company’s solution portfolio.

Joule launched in SAP SuccessFactors solutions last fall and is now embedded into SAP S/4HANA Cloud solutions and others including SAP Build and SAP Integration Suite.

Further expansion by year-end will include SAP Ariba and SAP Analytics Cloud solutions. At Sapphire, SAP also announced plans to further broaden Joule’s scope by integrating it with Microsoft Copilot to surface even richer insights. This deep, bi-directional integration gives users a unified experience built right into the flow of work, enabling seamless access to information from interactions with business applications in SAP and Microsoft 365.

Reflecting Business AI’s increasing importance, SAP is doubling down on its commitment to the principles of relevant, reliable, and responsible AI it pioneered, according to the company. At Sapphire, SAP is adopting the 10 guiding principles of the UNESCO Recommendation on the Ethics of Artificial Intelligence, which aim to ensure that AI technologies are developed and used in ways that respect human rights, promote fairness, and contribute to sustainable development.

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