SAP Releases On-Premise Edition for SAP Enterprise Support

SAP SE is releasing an on-premise edition of SAP Preferred Care for SAP Enterprise Support, providing users who are transitioning to digital business models with the tools they need to get to the next level.The offering includes advanced service-level agreements, additional services, and a dedicated SAP contact person.

“Now we are expanding the harmonized support experience by making this offering and its benefits available for on-premise customers as well,” said Michael Rieder, senior vice president, Global Head of Enterprise Support & Premium Engagements, SAP SE. “The on-premise edition allows SAP customers to protect their digitization investments and affords them expanded value, greater flexibility and choice.”

With this on-premise edition, SAP provides enhanced support to give customers additional protection for their business and their investment in digitalization.

The platform provides cloud and on-premise expertise to support customers with hybrid environments as well as an enhanced level of holistic support as part of the SAP ONE Support program, according to the company.

The on-premise edition offers a variety of benefits including the ability to collaborate, remote access to a product expert for a specific productive SAP software component for one year, remote services from SAP for optimized implementation and operations, and advanced service-level agreements for customers with even faster issue handling.

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