SAP User Survey Reports the Top Priorities Across Business and IT 

Digitate, a provider of SaaS-based enterprise software for IT and business operations, today released a study conducted in partnership with ASUG, America's largest network of SAP customers, partners, and professionals, focusing on the issues that are at the forefront in the mind of SAP users.

The results revealed that 90% of the SAP users experienced SAP application downtime. Furthermore, two-thirds of respondents report that they spent up to 25% of their daily time resolving these unpredictable issues.

SAP dominates the enterprise resource planning (ERP) market and its ability to automate, optimize, and analyze a vast range of business functions makes it the first choice for many organizations. Yet SAP solutions can be complex and challenging to administer, particularly as users are being encouraged to migrate to SAP’s latest cloud-based S/4HANA platform. 

The survey, “Evaluating Automation and SAP Transformations,” polled SAP power users and administrators from more than 150 different organizations in North America spanning industries ranging from manufacturing to retail to utilities. The goal of the study was to better identify how they experience SAP operational transformations, business process redesign, and automation at their organizations. 

While internal downtime impacts were said to be experienced much more than external impacts, business user impacts due to SAP downtime were, unsurprisingly, the overriding concern for respondents, with 39% noting a direct impact on customers. Integration challenges were identified as the top contributor to unplanned downtime. In fact, almost all respondents (95%) reported facing integration issues, with data inconsistency representing the most widely experienced challenge. 

“Users across the SAP landscape are looking for technology optimizations to reduce their challenges of scale, speed, and performance—and this is confirmed by the findings of the survey,” said Ugo Orsi, chief customer officer at Digitate. “We have applied AI/ML and automation to SAP operations across the IT and business landscape and helped enable digital transformation across many of the major global enterprises.”

It’s clear from the survey that automation and SAP S/4HANA are top-of-mind for customers. While some respondents are eager to move from their legacy systems to S/4 to take advantage of new capabilities/features, quite a few others must migrate their legacy systems to S/4HANA as a mandate.

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