Salesforce is integrating its Data360 platform with Informatica to improve the quality and clarity of core business data, and MuleSoft to enrich it with operational signals.
Together, Data 360, Informatica, and MuleSoft move beyond simple data integration to a unified engine that delivers the trusted context that apps and AI agents need to operate intelligently and safely, according to Salesforce.
“AI without context is just guessing or hallucinating,” said Rahul Auradkar, EVP and GM – Unified Data Services, Data 360, and AI Foundations at Salesforce. “By combining Salesforce and Informatica’s enterprise metadata with Data 360’s harmonized sub-sec real-time context and MuleSoft’s integration strength, we replace guessing with reasoning. We aren’t just unlocking trapped data; we are giving AI the grounding it needs with trusted context to operate safely—ensuring that when an agent acts, it does so with the full weight of enterprise truth behind it.”
To make this possible, Data 360 combines three critical components that give Agentforce the context and understanding of a human expert:
- Enterprise Understanding (Data 360 + Informatica): Integrates Informatica's deep metadata intelligence (Master Data Management, Data Catalog, Data Lineage) to provide agents with a shared vocabulary and verified map of all business assets across on-prem and cloud systems.
- Real-Time Signals and Action (MuleSoft): MuleSoft delivers live, operational signals (e.g. inventory changes, order exceptions) and a secure action framework, ensuring agents know what is happening right now and can act securely.
- Unified Context (Data 360 with Zero Copy): Synthesizes this information into a single, harmonized context interface. Using Zero Copy, this rich context is made instantly available to every agent without moving the data, ensuring security, data freshness, and cost efficiency.
Informatica, Data 360, MuleSoft, and Agentforce 360 Platform are available now and customers can start gaining trusted context across their existing enterprise systems immediately by deploying these products together.
For more information about this news, visit www.salesforce.com.