Oracle has announced that ServiceNow now supports Oracle Cloud Infrastructure (OCI), enabling customers to access and manage OCI resources via their existing ServiceNow Service portal and the ServiceNow IT Operations Management (ITOM) Visibility application. This gives them a single dashboard to manage their public cloud resources from Oracle and other major cloud providers.
All Oracle Cloud discoverable cloud resources are extracted and stored in the ServiceNow Configuration Management Database (CMDB) repository, which can then be used to monitor availability of those resources for IT services, operations, and support level management. Additionally, combining CMDB content with ServiceNow’s AIOps solution enables customers to monitor workloads deployed in OCI and provide service context with the tag-based service mapping.
“With this integration, ServiceNow and Oracle are making it seamless for enterprises to unlock productivity for distributed teams to deliver products and services faster, access powerful business insights and create great experiences for employees, wherever they may be,” said Jeff Hausman, VP & GM Operations Management (ITOM, ITAM, Security) & Data Foundations at ServiceNow. “Joint customers leveraging the Now Platform® and OCI will get the best of both worlds, a seamless experience that maximizes the value of cloud investments and the ability to harness the power of artificial intelligence for?proactive operations.”
Oracle Cloud now includes 29 Oracle Cloud regions, Oracle Government Cloud, and seven global Oracle-Microsoft Azure Interconnect regions and a complete support for hybrid cloud strategies. Many global companies choose ServiceNow as the platform of choice for IT Service Management (ITSM) and IT Operations Management. With this integration, the companies say, enterprise customers now have the ability to discover and manage OCI IaaS, PaaS, and CaaS resources using ITOM Visibility as they would use for other cloud resources.
“Enterprise customers are increasingly moving toward a multi-cloud environment and need an easy way to manage all of their cloud resources,” said Scott Twaddle, vice president of product, industries, and partnerships, Oracle Cloud Infrastructure. “This is a big step forward for all of our customers that are using Oracle, as well as other major cloud providers to run their business-critical applications. Now customers can leverage their existing ServiceNow Service portal to view and manage all of their cloud resources, including Oracle.”
For more information, go to https://blogs.oracle.com/cloud-infrastructure/servicenow-and-oracle-cloud-infrastructure-integration-for-itom-visibility-and-aiops.