IBM and ServiceNow are expanding their partnership to address two of the biggest barriers blocking enterprise AI at scale: the AI-ready data problem and the legacy application layer.
According to the companies, the partnership combines IBM’s AI, data, and automation capabilities with the ServiceNow AI Platform to help enterprises break through outdated systems and put their data to work for AI.
IBM and ServiceNow will deliver joint solutions that modernize aging systems, extend ServiceNow Workflow Data Fabric with IBM’s enterprise data capabilities, and enable autonomous IT operations so the world’s largest enterprises can unlock the transformative value of agentic AI.
“Most enterprises have the ambition to deploy agentic AI, but lack the foundation to run it at scale,” said John Aisien, senior vice president and general manager, central product management, security and risk at ServiceNow. “IBM brings the tooling to modernize the systems and extend ServiceNow’s data capabilities. ServiceNow provides the platform to put that data to work across every workflow in the business. Together, we’re helping enterprises move from AI ambition to real, scalable outcomes.”
The collaboration integrates IBM’s software solutions with the ServiceNow AI Platform and will create new solutions for customers across three key areas:
- Application modernization: Scans and refactors legacy systems using tools such as IBM Bob, Enterprise Application runtime (Java), and IBM watsonx.data so enterprises will be able to bring aging applications into the AI era without starting from scratch.
- Enterprise data governance: Extends ServiceNow Workflow Data Fabric with IBM watsonx.data to unlock key capabilities like Data Quality, Observability, Master Data Management—leveraging ServiceNow Data Catalog so that mutual customers can keep their data AI-ready.
- Autonomous infrastructure operations: Integrates Red Hat Ansible, IBM Bob, Instana, Hashicorp Terraform, and Hashicorp Vault into ServiceNow IT workflows to detect, remediate, and resolve issues before they affect the business.
“AI adoption at scale requires more than access to models. It requires rethinking the systems, data and workflows that support them,” said Raj Datta, vice president of ISV and AI partnerships at IBM. “Together with ServiceNow, we’re building an open, flexible foundation for AI that can scale across operations and deliver real business value.”
These joint solutions are expected to be available in the second half of 2026.
For more information about this news, visit www.ibm.com or www.servicenow.com.