SolarWinds Advances IT Service Management 

SolarWinds has launched Discovery, an AI solution that produces real-time insights for IT pros to better manage hardware and software assets. The  SaaS-based solution provides organizations with a way to discover, map, and manage assets, and improve service delivery.  

The solution integrates with SolarWinds Service Desk to provide insights allowing IT pros customers to proactively address potential risks to IT services availability and stay compliant with software licensing contracts. According to the company, the combined solution of agent and agentless technology, allows customers to both discover and start managing assets, and gain deeper visibility into critical assets. With a set of integrations to other configuration management solutions, the agentless SolarWinds Discovery Scanner is built to scan an entire network to collect information on all of IP connected devices, such as servers, routers, switches, firewalls, storage arrays, VMware hosts, VMs and printers. 

“SolarWinds Discovery was built with the idea to maximize the value of IT asset management, ITSM, and IT operations management by providing real-time data for on-premises and cloud assets, dependencies, and business services,” said Steve Stover, vice president, product - ITSM, SolarWinds. “By leveraging this data and infusing it with artificial intelligence, we hope organizations of all sizes are able to mitigate risks, stay compliant with software purchases, and capture data insights to help make more informed business decisions. As we grow within the SolarWinds product portfolio, our vision for the future of Discovery is a SaaS solution that operates at cloud scale to lower the total cost of ownership of managing on-premises or hosted solutions.”

According to SolarWinds, often an organization’s ITSM strategy is focused on the incoming tickets, without thinking through the connection to the hardware and software mentioned within the ticket. With employee experience becoming more and more critical to retaining employees, it’s important to begin to understand how technology supports employees through the IT services provided. SolarWinds Discovery is automated asset discovery with a versatile set of solutions to help IT teams map and manage hardware and software assets, collecting numerous data points and producing the insights that drive technology operations.

The SolarWinds Discovery agent can collect over 200 data points from Windows and Apple computers and servers, as well as iOS and Android mobile devices. The solution also includes out-of-the-box integrations to Microsoft SCCM, VMware vCenter, and Chrome OS, with the ability to import data from key configuration management sources. This allows organizations to consolidate and continuously update all their asset data and make it available within the SolarWinds Service Desk.  

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