SolarWinds, a provider of IT management software, has introduced SolarWinds Service Desk, an IT service management (ITSM) service desk solution for IT professionals.
Through the acquisition of ITSM solution Samanage earlier this year, SolarWinds is adding what it describes as comprehensive, ITIL-compliant, cloud-based solution for companies of all sizes, helping them increase employee productivity and drive better business outcomes.
From ongoing IT help desk requests, to costly outages that affect employee productivity, to overspending on hardware and software, businesses are being tasked with gaining better control of their IT infrastructure and service costs and many solutions on the market today do not provide a sufficient level of transparency.
SolarWinds, through Web Help Desk and now SolarWinds Service Desk, aims to help IT pros solve employee service challenges the way that works best for them and their business needs—whether through simple, on-premises ticketing software, or an ITIL-ready, SaaS-based service desk solution. The company is working to help ensure smart, powerful, and affordable ITSM solutions are accessible to companies of all sizes and levels of IT maturity.
SolarWinds Service Desk is based on ITSM best practices to create a platform as usable as it is cutting-edge by incorporating automation, artificial intelligence, and machine learning to help streamline IT support services and empower employee self-service. The product has won countless industry awards and is recognized as one of the most-reviewed and highest-rated ITSM solutions across a variety of peer review websites, like Gartner Peer Insights and G2 Crowd.
In addition, fully integrated with SolarWinds Service Desk is the newest addition to the service management portfolio, SolarWinds Discovery, which offers organizations a way to discover, map, and manage technology assets. The product will enable organizations to consolidate asset information from multiple repositories, improve service delivery by providing real-time intelligence on assets, and enhance flexibility for collecting and managing data.
For more information about SolarWinds Service Desk, visit the SolarWinds website.