SolarWinds Launches Free ITSM Maturity Model, Democratizing Efficient, Customized Approaches to IT

SolarWinds, the provider of simple, powerful, secure observability and IT management software, is debuting an innovative consultative offering designed to empower organizations to achieve successful IT service management (ITSM) without the IT complexity. As a free online evaluation and assessment tool, the SolarWinds ITSM Maturity Model aims to simplify the process of day-to-day IT operations by supplying enterprises with the necessary information to understand, evaluate, and advance their technical strategies.

The maturity of the vendor market is high; as solutions and tools available to enterprises today increase in its technological power, and, in tandem, its complexity, more and more companies are looking for guidance in a variety of areas, including incident management, asset management, and change management, according to RJ Gazarek, principal product marketing manager at SolarWinds.

Though there are consultative approaches available today—think ServiceNow and their appeal to the Fortune 500—there is a gap in the space for mid- to upper mid-market companies that cannot afford the highly customizable services meant for complex, large companies that ServiceNow provides, explained Gazarek.

Enter SolarWinds’ ITSM Maturity Model, a consultation-based, free online model engineered to help organizations adapt to the increasing complexity that hybrid and multi-cloud configurations bring—without a complex price tag. Offering step-by-step guidance on cultivating an IT architecture tailored to an enterprise’s unique needs, the ITSM Maturity Model and its associated assessment service enables companies to adopt proactive strategies and future migration paths to reduce the frequency and impact of IT problems.

“Today, IT services are the backbone of every modern enterprise, yet many don't realize the full, strategic potential of ITSM,” said Cullen Childress, senior VP of product at SolarWinds. “SolarWinds is proud to offer the best of both worlds: the ease and simplicity of our solutions, complemented by the kind of expert, consultative support typically associated with much higher price tags. Our goal is to demystify the complexities of IT service management, making the journey towards maturity as seamless and straightforward as possible.”

The SolarWinds ITSM Maturity Model provides thorough assistance in analyzing an organization’s position in ITSM, what their specific needs are, and what can be implemented to ensure growth now and for the future. SolarWinds plans to iterate its ITSM model with as much self-service as possible, further democratizing the benefits of ITSM guidance, according to the company.

In a world where IT is only going to become more intricate—particularly with the ever-growing popularity of AI and edge computing—SolarWinds’ offering brings a sigh of relief for those enterprises struggling to adapt.

“[ITSM] is complex, and it can be very complicated. But you don’t need a complicated process to match that,” concluded Gazarek.

To learn more about the SolarWinds ITSM Maturity Model, please visit