Entrinsik Software has announced that Summit Professional Education (SPE), a global training company, has implemented SEMtek ERP software and Informer Web Reporting software.
SPE, which develops and delivers dynamic and highly useful educational content to professional audiences, manages thousands of events annually with over 60 instructors. SPE had been using a custom-made Access database as its backend system and a commercial registration system for order management. Lack of data integration was a critical issue. "We needed a system that handled all of our logistics as well as our customers (over 100,000) that we could trust and could provide us with a versatile reporting solution," explains Jeff Watjen, CEO at SPE. "We had to manually merge systems weekly (if not daily) and the margin of error was big."
However, he notes, "We were wary of moving to a new system that might require us to change processes and functions that are necessary for our business to succeed." The implementation of Entrinsik's SEMtek and Informer has not only addressed those concerns but provides SPE with functions and fields that have helped improve its processes and increased our business, says Watjen.
SEMtek is a complete ERP back-office solution, providing infrastructure and business functionality for many of the industry's biggest players like SPE. And with Informer, SPE has a web-based reporting solution designed specifically for ease of use by end users to access and display information stored within their SEMtek database and any other database they use in real time.
SEMtek enabled SPE to eliminate unnecessary extra process steps as well as the need to double and triple check data that was otherwise in multiple locations. SEMtek has allowed SPE's customer care team to double the speed and accuracy of order entry as well as given them the ability to help solve customer service issues quickly with multiple order search options. "Informer's reporting ability is the best that I've seen out there," observes Watjen. "There's virtually no report that SEMtek and Informer can't produce."
Also critical for SPE was a reporting environment that would provide information about marketing response rates and purchasing trends. "We did that analysis prior to implementing Informer but it was a much longer, manual and less accurate method," says Watjen. "SEMtek and Informer have optimized our standard reports as well as given us the ability to create more, all in less time."
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