New AI-powered anomaly detection and in-memory processing capabilities in the Oracle Utilities Customer Platform are helping deliver fast, accurate meter data management (MDM) and streamlining utility operations.
These enhancements simplify work for employees and improve performance across the platform, which powers metering, operations and billing, sales and account management, customer service, and customer engagement in a single solution, said the vendors.
For example, AI-enabled anomaly detection significantly reduces billing exceptions—minimizing manual work, truck rolls, and unnecessary operational costs. These new capabilities are available at no additional cost to customers.
The expanding use of Advanced Metering Infrastructure (AMI) has resulted in an exponential increase in utility data, creating significant challenges in data processing, management, and accuracy.
With rising customer expectations for service reliability and transparency, utilities need smarter, faster technology to handle that complexity and satisfy utility customers.
The combination of embedded AI and a unified data framework in the Oracle Utilities Customer Platform allows utilities to leverage accurate metering data for informed decision-making.
“Globally, utilities have a multibillion-dollar opportunity to use AI to transform customer service and operations,” said Paul McDonald, vice president of product for Oracle Utilities. “With system complexity, costs, and customer needs all growing, it’s getting difficult and expensive for many utilities to keep up. We’re helping utilities tackle these challenges in ways just now becoming possible. By bringing AI and in-memory meter data processing into the Oracle Utilities Customer Platform, we’re helping our clients streamline operations, cut costs, and deliver a more satisfying customer experience.”
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