GenAI is revolutionizing how organizations and their customers access, use, and interact with information. A well-designed foundation enables an enterprise to leverage GenAI to unlock its data and deliver insights that are accurate, reliable, and actionable, empowering both internal teams and external customers.
DBTA recently held a webinar with Doug Johnson, vice president of product management, Rocket Software and Greg Wilson, content services for the Americas, Rocket Software, who discussed Unlocking Unstructured Data with GenAI.
Implementing GenAI effectively requires overcoming practical challenges, Johnson and Wilson explained.
“It really can change the way businesses operation and your competitive position,” Wilson said. “However, your information isn’t all in one place. Security isn’t evenly distributed [either].”
By establishing the right information architecture, you can address key concerns such as:
- Data connectivity: Bridge gaps between disparate data sources, from on-premise systems including mainframes to ecosystems such as SAP and cloud platforms.
- Governance and safety: Ensure AI implementation aligns with your organization's safety and governance requirements without compromise.
- Cost management: Adopt strategies to manage costs across the information lifecycle.
“There’s all this power but at times GenAI can feel like a tornado or hurricane moving through data and information,” Johnson said.
Rocket Software offers a solution just for this situation, Johnson and Wilson noted. Rocket Content Smart Chat is a conversational interface powered by GenAI, enabling enterprises to make natural language inquiries of critical data and content across organizational systems while ensuring governance and compliance—easily integrated into critical applications with a simple but powerful API.
Smart Chat allows users to ask probing business questions against a collection of documents and receive answers directly from the content managed in disparate repositories, all while adhering to the governing policies of that content—even without metadata being associated with the documents.
Users can search within a specific set of documents or explore content in an indexed repository, making information retrieval seamless and efficient.
For the full webinar, featuring a more in-depth discussion, you can view an archived version of the webinar here.